Terms and Conditions

Dear Customer, please read these Terms and Conditions (hereinafter – “Terms”) carefully before using any function of get-fizzclean (hereinafter – “Website”) or purchasing any of the products contained therein.

These Terms govern your use of the Website and all of its features and together with all other terms and policies set out below constitute a legally binding agreement between you (hereinafter – “User” or “you”) and us. Please take the time to read these Terms carefully before making a purchase on the Website. If you have not read and/or understood the provisions of these Terms, we recommend that you do not continue to use the Website and contact our customer support who will be happy to answer your questions.

We also recommend that you read our FAQ section, which is available on the Website, before purchasing goods or services on the Website.

1. Who we are

(hereinafter referred to as the “”, “we”, “us”, “our”) is a brand name used and operated by the business entity UAB Rara Digital. UAB Rara Digital is a limited liability company registered in the state enterprise register of Lithuania, company number 306641699, with registered business address Gedimino pr., 20, Vilnius, 01103, Lithuania. Whenever you purchase something on the Website, you enter into a contractual relationship with us, and this contractual relationship is bound by and determined by these Terms and applicable law.

Please note that all purchases you make on the Website are sent to you from one of our fulfilment centres, which has a different address than our correspondence or office address. If you would like to contact us or send us something by post, please first contact our customer support who will provide you with the address and other contact information.

If you have any questions, requests or complaints regarding the Website or our services, you can contact our customer support at any time.

Please note that our products are delivered to you from our warehouses in China. Depending on the laws applicable in your country of residence, import duties, sales or import VAT and/or other taxes may apply to the products you have purchased.

2. Our products

The Website is an online shop for the sale of consumer goods (“Products”). Please note that our products are not suitable for industrial or professional use. We only sell directly to consumers and have the right to refuse the sale of our products to you or limit the total number of products you can purchase from us if we have reason to believe that you are making the purchase with the intention of reselling, renting or using the products for other commercial/industrial purposes.

Our products are manufactured in China by licensed manufacturers who comply with all safety and manufacturing standards applicable in the USA and EU.
Our products are not toys and should never be given to children.
Our products are not medical devices and are not intended to diagnose, treat, cure or prevent diseases or conditions. You should never rely on our products as medical advice, as none of our products can replace professional medical advice, testing or in vitro diagnostics.

More detailed information on usage and answers to other questions you may have about our products can be found in the FAQ section on the Website.

3. Who we sell to

Please note that our products are not sold for commercial use and cannot be used for that purpose either, as we only sell our products for personal use. We reserve the right to reject purchase requests if we have reason to believe that a person is purchasing our products not for personal but for industrial or commercial use, including but not limited to reselling online or in stores.

The primary target audience of the Website is adult users. We do not encourage children or minors to visit or shop on our Website, nor do we target them.

We reserve the right to cancel your purchase and refuse any payments you make on the Website if we have reason to believe that:

You are purchasing our products for industrial or commercial purposes (including resale or rental);
You are under 13 years of age and shopping in the United States of America, Canada and other countries;
You are under 16 years of age and shopping in a European Union country;
You have not read and accepted these Terms.

By agreeing to these Terms and making a purchase on our Website, you confirm to us that:

You have reached the legal minimum age in your country for entering into a distance contract;
The contact, billing and shipping information you have provided is truthful and correct;
You are paying for the product with a credit card that belongs to you, or that the credit card holder has authorised you to use the card and these authorisations have been issued in the form required at your place of residence;
You are purchasing the products exclusively for personal use.

4. Delivery

Once you have placed your order on the Website and made the payment, we will process your order within 1-3 business days. After your order has been processed, you should receive the shipment within 5 to 20 calendar days, provided that delivery is not affected by natural events.

Please note that:

Due to the COVID-19 pandemic, the logistics network in different countries may be disrupted and delivery times may therefore be longer than stated on the Website or in these Terms;
Delivery terms may also be affected by customs regulations, natural events, transfers to the local carrier in your country, or strikes or delays in air and land transport. We are not responsible for delays if the shipment is delayed for the above reasons;
We ship our products to the USA, Canada, New Zealand, the United Kingdom and other European countries. Shipping costs may vary depending on the delivery location you have chosen. The total amount of shipping costs will be displayed on the checkout page of the Website.

If your purchase does not arrive within 30 calendar days, please contact our customer service. Please note that in accordance with Article 18(2) of Directive 2011/83/EU of the European Parliament and of the Council, you must contact us if you do not receive your purchase within 30 days and inform us of an acceptable additional period within which we will deliver your purchase. You are only entitled to withdraw from the purchase if we have not delivered your purchase within the additional period. Please note that you cannot claim that you have not received the purchased goods if the rules set out in this provision are not complied with.

5. Returns and Refunds

If you are not satisfied with the products you have purchased, you may return them within 30 days from the delivery date and receive a full refund. The 30-day return period ends 30 days from the day on which you or a third party, other than the carrier you have designated, has taken physical possession of the purchased products.

To exercise your right of withdrawal and return the purchased products, you must contact our support team. After contacting our support team, you will receive a return code and a return address. Please note that we only accept products sent to the specified return address with the specified return code.
To meet the withdrawal period (30 days), it is sufficient that you send your communication regarding the returned products and send the returned products to us before the withdrawal period expires. We do not accept returns if you do not contact us within the withdrawal period (30 days after receipt of the purchase).
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
Please note that we only accept products that are unused and undamaged and returned to us in the original packaging. If we determine that the returned products have been used but are still in a functional and resaleable condition, we may still grant you a refund. However, you will be responsible for any diminution in the value of the products resulting from the handling beyond that which is necessary to establish the nature, characteristics and functioning of the goods. If, therefore, we determine that the returned product has been used, we may deduct the diminished value from the amount to be refunded.
Please note that you must bear the shipping costs for returning the products and that we will not reimburse you for shipping costs, unless you are returning a defective item.
Please note that we only accept and refund returned products if they are sent to the address specified by our customer service and the return is accompanied by a goods return authorisation code. Please do not send returned products to our office address as we cannot accept them there.
All refunds will be made via the same payment methods or platforms that you used for your order on the Website. We are unable to make the refund to a different account or by a different method than the one you used for your purchase.

6. Warranty

All our products come with a standard two-year warranty. We will replace any item that proves to be defective within the warranty period.

Please note that the warranty does not apply if we determine that the product was not used as intended or was mechanically damaged.

If you wish to return a defective item, please contact our customer service. When contacting our customer service with a warranty claim, please have the following ready on request:

Photos of the defective item;
Your order ID and your purchase confirmation letter or payment receipt;
A brief description of the defect found.

7. Prices, Payments and Fees

Prices for products sold on the Website may change. We reserve the right to change or discontinue the sale of products. We shall not be liable to you or any third party for any changes, price changes, suspensions or discontinuation of the sale of products.
The final price for the products, including all taxes and fees, will be displayed on the checkout page shown to you when you wish to complete your purchase.
Please note that we never apply exchange rates or fees that depend on the payment method you have chosen. However, some banks apply exchange rates for outgoing payments and international transfers – we are therefore not responsible for bank fees or exchange rates that your bank charges for a payment to us. If you notice differences between the product prices on our website or purchase receipt and your bank statement, please contact your bank for a detailed explanation of the additional fees.
We only accept payments by credit card, PayPal and other electronic payments. We do not accept checks, cash or other payment methods unless the ‘cash on delivery’ service is available in your country (if ‘cash on delivery’ is available in your country, you will be informed of this option on the checkout page).
If you choose to pay by PayPal, your payment may be processed by our payment processing partners, so a different company may appear as the recipient of your payment on your PayPal statement. However, whenever you make a purchase on the Website, we, i.e. UAB Rara Digital, are considered the seller, regardless of who processes your payment. If you have any problems or questions about your payment via PayPal, please contact our customer service.
All prices stated on the Website include all applicable taxes. Please note, however, that product prices for consumers in different countries may vary slightly due to exchange rates or due to value added tax (“VAT”) which may or may not be applicable depending on the case. We will never include VAT in the purchase price and will not ask you to pay VAT if there is no VAT in your country or if your desired product is shipped from one of our fulfilment centres in China.
Please note that depending on your place of residence, you may be required to pay import duties and/or import VAT. You will never be double taxed, as we do not include import duties or VAT in your purchase price if you are required, under applicable law, to pay the import duties yourself.

8. Personal Data and Contact

We take the necessary precautions and follow the best practices of the industry as well as all requirements of applicable laws to protect your personal data from inappropriate loss, misuse, access, disclosure, alteration or destruction.
We ensure that all personal data is collected and processed in accordance with all applicable laws. To learn more about how we use and process personal data, please read our Privacy Policy.
Please note that we may contact you by telephone or email if we need to confirm details of your order or if your order request could not be processed successfully due to technical problems. If your order was not successful due to payment processing errors or for other reasons, we may send you a text message or email with a reminder to take the necessary action, or contact you by telephone if you have provided us with your telephone number.

9. Conduct Rules

Please note that our products are only sold for personal use. By agreeing to these Terms, you confirm that you will only purchase our products for personal use.

You may not use our products for illegal or unauthorized purposes and you must not violate any laws when using the Website. All content on the Website and the content of all materials received from us (including graphic designs and other content) as well as the corresponding parts of the Website are the property of FizzClean and are copyright protected. Any use of copyrighted material for purposes other than personal use without our licence constitutes copyright infringement.

By agreeing to these Terms, you confirm that you understand that the purchased products cannot be returned once they have been delivered to you and you have opened the product packaging.

We have the right, but not the obligation, to investigate any illegal and/or unauthorized use of the Website and take appropriate legal action, including but not limited to civil claims and injunction claims, if we have reason to believe that you are violating these Terms or applicable laws. During the use of the Website, you must:

Not use the Website or its content for illegal purposes or in violation of local, state, national or international laws;
Not violate the rights of third parties, including intellectual property rights, or encourage others to violate them;
Comply with all policies published on the Website;
Not transfer your registered account, either legally or factually, to another person without our written consent;
Provide us with honest and accurate information;
Not use the Website or its content for commercial purposes, including the distribution of advertisements or solicitations;
Not reformat, format or mirror any part of a web page on the Website;
Not create links or redirects to the Website via other websites or emails without our prior written consent;
Not attempt to interfere with the proper functioning of the Website or other users’ use and enjoyment of the Website;
Not commercially resell, redistribute or transfer products you purchase from us;
Not interfere with the security-related features of the Website in any way;
Not access, monitor or copy any content or information on the Website using a robot, spider, scraper or other automated means or manual procedures for any purpose without our express written permission;
Not claim false affiliations, obtain unauthorized access to other users’ accounts or falsify your identity or other information about you, including your age or date of birth;
Not engage in any other activities or actions that violate these Terms or applicable laws.

10. Disclaimers

Please note that all products are sold as is and we do not guarantee suitability for your personal needs or preferences. We make no warranties or claims regarding the properties of the products and we do not claim that the products are suitable to treat, diagnose, relieve or have any other effect on specific conditions or diseases, as our products are not medical devices/products.
We do not guarantee, assure or warrant that the use of the Website will be uninterrupted, timely, secure or error-free. You agree that we may remove the Website from time to time for an indefinite period or delete it at any time.
The Website may contain links to other websites that are maintained by third parties. All information, products, software or services offered on or through third-party websites are controlled by the operators of those websites and not by us or our subsidiaries. If you access third-party websites, you do so at your own risk.
We respect the privacy of our customers. Therefore, all testimonials and/or comments displayed on the Website may contain fictional names and associative images. The identity of consumers is known to us, but we will never display our users’ real names unless a user gives their consent to display their name and/or image.
Unless otherwise indicated, this Website is our property, and all source codes, databases, functions, software, designs, texts, photos and graphics on the Website are our property or are controlled by us and are protected by copyright and trademark laws. It is prohibited to copy or use the content of the Website without our prior written permission.

THE PRODUCTS OFFERED ON OR THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

THE PRODUCTS SOLD ON OUR WEBSITE ARE INTENDED FOR PERSONAL USE ONLY. WE DO NOT CLAIM THAT ANY OF OUR PRODUCTS ARE SUITABLE FOR PROFESSIONAL, INDUSTRIAL OR COMMERCIAL USE.

WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS WEBSITE OR THE SERVERS THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE EXPRESSLY DISCLAIM ANY LIABILITY FOR DAMAGES OR INJURIES RESULTING FROM PERFORMANCE FAILURE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORISED ACCESS TO, ALTERATION OR USE OF DATA, WHETHER ARISING IN CONTRACT, TORT, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION. EACH USER EXPRESSLY ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER THIRD PARTIES, SUBSCRIBERS, MEMBERS OR OTHER USERS OF THE WEBSITE AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH EACH USER.

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS OR RELIABILITY OF THE WEBSITE OR THIRD-PARTY WEBSITES. USE OF INFORMATION ON THE WEBSITE OR ON THIRD-PARTY WEBSITES IS AT THE USER’S OWN RISK. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY LOSS OR DAMAGE RESULTING FROM RELIANCE ON INFORMATION OBTAINED THROUGH THE WEBSITE.

All information provided on the Website is for informational and recreational purposes only and should not be used as health advice. The Website should not be used for high-risk activities where errors could result in damage or injury to persons, property, environment, finances or businesses. You assume all risks for the use of the information provided on the Website.
We have made every effort to display the colours and images of all materials appearing on the Website as accurately as possible. However, we cannot guarantee that the colours will display correctly on your computer screen and that the representation of a product or service on the Website will correctly reflect the actual properties of the product or service you find on the Website.

11. Indemnification

You agree to indemnify and hold us and our affiliated companies and their respective officers, directors, owners, agents, information providers and licensors harmless from any claims, liabilities, losses, damages, costs and expenses (including legal fees) relating to:

Your use of our Website or your connection to it;
Any use or alleged use of your account or your account password by any person, whether or not authorized by you;
The content of information you have submitted to us;
Your violation of the rights of another natural or legal person;
Your violation of applicable laws, rules or regulations.

We reserve the right, at our own expense, to assume the defence and control of any matter otherwise subject to indemnification by you, and in such case you agree to cooperate with us in the defence of such claims.

12. Limitation of Liability

IN NO EVENT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL WE, OUR SUBSIDIARIES OR AFFILIATED COMPANIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE, INCLUDING ITS MATERIALS, PRODUCTS OR SERVICES, OR MATERIALS, PRODUCTS OR SERVICES OF THIRD PARTIES MADE AVAILABLE THROUGH THE WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SINCE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY APPLY TO YOU TO A LESSER EXTENT. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARIES OR AFFILIATED COMPANIES IS LIMITED TO THE GREATEST EXTENT THAT CAN BE LIMITED UNDER THE RESPECTIVE STATE LAW.

In no event shall we, our directors, officers, employees, subsidiaries, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, health problems, illness, physical problems, losses, claims or direct, indirect, incidental, punitive, special or consequential damages of any kind, including but not limited to lost profits, lost revenues, lost savings, data loss, replacement costs or similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, arising out of the use of the service or products procured through the service, or from any other claims related in any way to the use of the service or a product, including but not limited to errors or omissions in content or losses or damages of any kind arising out of the use of the service or content (or products) published, transmitted or otherwise made available through the service, even if the possibility of such damages has been pointed out. FizzClean shall in no event be liable for recommendations, health-related statements, explanations or other advice or information provided on the Website or in other forms of communication. Since some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions is limited to the maximum extent permitted by law.

If you are dissatisfied with the Website, the materials, products or services displayed on the Website, or the terms of the Website, your sole and exclusive remedy is to cease using the Website.

13. Intellectual Property

In relation to these Terms, intellectual property means rights such as trademarks, copyrights, domain names, database rights, design rights, patents and all other intellectual property rights of any kind, whether registered or not (“intellectual property”).

All intellectual property displayed on the Website or made available to you in any other form is protected by law. You are not permitted to copy, repurpose or distribute any intellectual property or other content that you have received from us or that you find on the Website, including product descriptions, for any purpose without our express written permission. For example, you may not copy product information to another website or app. Without limiting the foregoing, use of our content for commercial purposes is prohibited unless you have our express written permission.
All intellectual property displayed on the Website or made available to you in any other form is the property of FizzClean, except for trademarks, service marks or other third-party materials used by us. None of these intellectual assets may be used without the prior written consent of ours or the third party owning such intellectual property.

14. Governing Law and Disputes

If you have complaints about the Website, fees, refunds, the quality of the products or anything else related to the use of the Website, you must first contact our support team before taking any action through third parties. Please note that by agreeing to these Terms, you expressly agree not to request refunds or chargebacks from your bank or credit card provider without first contacting us and without giving us the opportunity to resolve your problems.
All complaints or claims you submit will be processed within 30 days of receipt. We always strive for a positive resolution of the complaint or claim. When contacting us with your complaints, you must always identify yourself with the same first and last name that you provided to us when purchasing on the Website.
These Terms and the entire legal relationship between you and us are governed by the law of the Republic of Lithuania, unless consumer laws establish a specific applicable law or jurisdiction.
Any lawsuit must be filed in the individual capacity of the plaintiff and not as a plaintiff or group member in a class action or similar proceeding.

15. Miscellaneous

Should any provision of these Terms be found to be illegal, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed to be severed from these Terms; such finding shall not affect the validity and enforceability of the remaining provisions.
You may view the most current version of the service terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on our Website.
These Terms and the Privacy Policy (which may be revised and changed from time to time in accordance with their respective terms) together constitute the entire agreement between you and us.

16. Contact Information

You can reach us at the following contact details:

Email: [email protected]

Phone: +1 (314) 350-6429