Dear Customer,
this Privacy Policy (hereinafter – “Policy”) answers the key questions about how we collect, use and store information about you when you visit FizzClean (hereinafter – “Website”) or make a purchase on the Website. This information is important to you, therefore we recommend that you read this Policy carefully before using the Website.
This Policy may be amended from time to time. The most current version of this Policy can always be found on the Website.
1. Who is responsible for handling your personal data
(hereinafter referred to as the “”, “we”, “us”, “our”) is a brand name used and operated by the business entity UAB Rara Digital. UAB Rara Digital is a limited liability company registered in the State Enterprise Register of Lithuania, company number 306641699, with a registered business address at Gedimino pr., 20, Vilnius, 01103, Lithuania. Whenever you provide personal data on the Website, we are responsible for handling and controlling your personal data.
2. What information we collect about you and why
| Why do you collect information about me? | What information do you collect about me? | Why are you legally authorized to collect my data? | How long do you keep information about me? |
|---|---|---|---|
| To process your purchase requests in our webshop, receive payments and deliver purchased goods | First name, last name, delivery address, phone number, email address, information about the purchase price and currency you paid, your credit card brand, type, BIN number and credit card issuer country. | We enter into and fulfill a contract with you (Art. 6 (1) (b) of the General Data Protection Regulation – GDPR) | 1 year after you have made a purchase on our Website. |
| To ensure the security of our Website and to continuously improve it for you – when you visit our Website | IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or websites you visit shortly before or shortly after visiting the Website, the pages you view on the Website, your actions on the Website, as well as the dates and times you visit, access or use the services. If you use the Website through a mobile device, we may also collect the physical location of your device by using, for example, signals from satellites, cell towers or wireless local area networks. | We have a legitimate interest (to ensure the security of our Website) (Art. 6 (1) (f) of the GDPR) | 1 month after your visit to our Website |
| To manage our social media accounts – when you interact with us through our social media accounts | First and last name, email address, gender, country, picture, message, time and date of message receipt, content of the message, message attachments, reply to the message, time of reply to the message, information about the company rating, comments on a post, shared posts, information about reactions to a post. | You have consented to this (Art. 6 (1) (a) of the GDPR) | 2 years |
| To process inquiries, requests and complaints submitted by you – when you submit them | First name, last name, email address, country, phone number, subject of your inquiry, date of your inquiry, content of your inquiry, attachments to your inquiry, reply to your inquiry | You have consented to this (Art. 6 (1) (a) of the GDPR) and we have a legitimate interest in doing so (to process your inquiries) (Art. 6 (1) (f) of the GDPR) | 10 years from the time your last inquiry was received |
| To contact you in the event of an incomplete order, or if your order or payment was not successfully processed due to technical errors | First name, last name, email, phone number, content of the abandoned cart | We enter into and fulfill a contract with you (Art. 6 (1) (b) of the GDPR) and we have a legitimate interest in doing so (to process orders and payments) (Art. 6 (1) (f) of the GDPR) | 1 month after an unsuccessful order was placed on the Website |
| To protect our rights and interests in court proceedings | Information listed under point 3.1 above, documents and attachments sent to you, documents and attachments submitted by you, procedural documents, court judgments, rulings, decisions | We have a legitimate interest (to defend the company’s rights in court proceedings) (Art. 6 (1) (f) of the GDPR) | 10 years after the termination of your account on our Website or, if court proceedings have been initiated, after the conclusion of such court proceedings |
| To protect our rights and interests in criminal proceedings | If criminal proceedings are initiated, we may collect information about criminal offenses and convictions of the offender | The data is necessary for the establishment, exercise or defense of legal claims (Art. 9 (2) (f) of the GDPR) | 10 years after the termination of your account on our Website or, if court proceedings have been initiated, after the conclusion of such court proceedings |
3. What information you must provide to us and why
Please refer to Section 2 above – you must provide us with the information we need to process your purchase requests made on the Website, as well as to handle your inquiries, requests, claims, etc. If you do not provide us with this information, we will not be able to sell you our goods and provide you with other benefits you would receive as our user.
4. What we do with your information
We use your data for the purposes stated in Section 2 above. These are the main actions we perform with your personal data:
- We use your data to process your purchase request and deliver your ordered products;
- We may use your data to send you marketing and promotional materials for similar products if you have already purchased something from us;
- We may use your data to contact you from time to time to inform you about discounts, special offers or promotions, or to provide you with general information about our products and services, if you have consented to this or if your local laws allow us to do so without your explicit consent;
- We may share your personal data with third parties who are our service providers or business partners, if this is necessary for the fulfillment of your orders or if this is necessary to protect our rights.
5. When we may contact you and why
We may use your contact information (phone number and/or email) when we need to clarify details regarding your order or delivery, including if we were unable to successfully process your order or payment. By agreeing to this Privacy Policy, you consent to us calling you at the phone number you provided or sending you a text message or email if your order was not completed due to technical issues or errors in payment processing. In such a case, we may contact you to help you complete the order or finalize the payment.
6. Sharing your personal data
We share your personal data with the following parties:
- Financial institutions that handle payment processing and banks to which your paid amounts are transferred on our behalf;
- Lawyers, paralegals, notaries, bailiffs, auditors, consultants, IT service providers, electronic communication service providers, insurance companies, archiving services and other persons providing services to the company;
- Courts, law enforcement authorities and other government institutions, when we are legally required to do so or when you violate this Policy or the Terms of Use of the Website;
- Third-party partners to verify your identity in connection with your use of certain aspects of the Website;
- Our marketing partners to deliver personalized marketing content to you;
- Our shipping service providers to deliver your purchases to you;
- Our service provider for the management of the online store on the Website (Shopify Inc.);
- Analytics tool providers (such as Google Analytics).
The third-party providers we use will only collect, use and disclose your data to the extent necessary to provide the services they perform for us. However, certain third-party providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so that you understand how your personal data will be handled by these providers.
We may share your data with third-party marketing partners for advertising purposes. Certain providers may be located in or have facilities in a different country than you or us. Therefore, if you choose to carry out a transaction that uses the services of a third-party provider, your data may be subject to the laws of the jurisdiction(s) in which that provider or its facilities are located. For example, if you are located in Canada and your transaction is processed through a payment gateway in the United States, your personal data used in carrying out that transaction may be disclosed under United States legislation, including the Patriot Act. Once you leave our shop’s Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the Terms of Use of our Website. When you click on links in our shop, they may direct you away from our Website. We are not responsible for the privacy practices of other websites and recommend that you read their privacy statements.
In most cases, personal data is processed and transmitted within the territory of the European Union and the European Economic Area. However, sometimes it is necessary for us to transmit your shipping data to one of our warehouses and/or fulfillment centers outside the European Union (i.e., Canada, USA and China). We always ensure that appropriate data processing agreements have been put in place and conduct regular audits to ensure that third parties located outside the EU comply with GDPR regulations. Where legally permissible and necessary for the reasons stated in this Policy, we may share information about you with EU-based third parties that are compliant with the EU-U.S. Privacy Shield Framework.
7. Your rights
The GDPR and other laws grant you certain rights, procedures for implementation and exceptions to these rights. Where permitted by law, you may:
- Submit a request for confirmation that the company processes data concerning you. If the company processes data concerning you, you may request access to the processed data and related information;
- Submit a request for rectification of inaccurate or incorrect data or for supplementation of the data if it is incomplete;
- Submit a request for deletion of data stored about you if we are using it unlawfully;
- Submit a request for restriction of processing of your data – if you dispute the accuracy of the data or object to the processing of the data, if you do not accept that your data, which has been processed unlawfully, be deleted, or if you need the data for the establishment, exercise or defense of legal claims;
- Object to the collection, use and storage of your data by our company – if we process data on the basis of the legal interests of the company and/or third parties;
- Submit a request for transmission (receipt) of the data you have provided to us under the contract or to which you have consented and which we process by automated means, generally in electronic form;
- Withdraw consent you have given us for the use of data about you – if we use the data on the basis of your consent;
- File a complaint with a supervisory authority and seek a legal remedy.
When we receive your request to exercise any of the above rights, we may need to verify your identity to determine whether the request comes from the person about whom we hold personal data and to establish your identity. Accordingly, we may ask you for additional information for verification purposes, and we would use this information solely for that verification purpose.
8. Age of consent
By using this Website, you represent that you are at least of legal age in the country in which you reside, or that you are of legal age in the country in which you reside and that you have given us your consent to allow your minor dependents to use this Website.
We do not process personal data of minors who are 16 years of age or younger. If you are a minor as stated here, we ask that you discontinue use of the Website immediately. We reserve the right to delete your personal data without separate notice if we have reason to believe that you are under 16 years of age.
9. Cookies
We use cookies, i.e. small text files stored by your browser on your device (e.g. computer, mobile phone, tablet) when you browse websites. Other technologies, including data we store in your web browser or on your device, identifiers associated with your device, and other software, are used for similar purposes. They are widely used to make websites work better and more efficiently. In this Policy, we refer to all these technologies as cookies.
Our Website contains the cookies listed in the following table:
Strictly Necessary Cookies
| Cookie Name | Cookie Description | Expiry |
|---|---|---|
| CookieScriptConsent | This cookie is used by the Cookie-Script.com service to store visitors’ cookie settings. It is necessary for the Cookie-Script.com cookie banner to function properly. | 1 month |
| laravel_session | Internally, Laravel uses laravel_session to identify a session instance for a user | 2 hours |
| __cfruid | Cookie for websites using CloudFlare to identify trusted web traffic. | Session only |
| AWSALBCORS | To continue stickiness support with CORS use cases following the Chromium update, we create additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB). | 7 days |
| XSRF-TOKEN | This cookie was created to enhance website security and prevent Cross-Site Request Forgery attacks. | 2 hours |
Functional Cookies
| Cookie Name | Cookie Description | Expiry |
|---|---|---|
| __zlcmid | The live chat widget sets cookies to store the Zopim Live Chat ID, which can be used to identify a device across visits. | 1 year |
Targeting Cookies
| Cookie Name | Cookie Description | Expiry |
|---|---|---|
| __cfduid | Cookie for websites using CloudFlare to speed up page loading times. According to CloudFlare, it is used to override any security restrictions based on the visitor’s IP address. It does not contain any information to identify the user. | 30 days |
You can configure your browser to reject some or all cookies or to ask for your permission before accepting them. Please note that by deleting cookies or disabling future cookies, you may not be able to access certain areas or features of our Website.
10. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time, so you should review it regularly. Changes and clarifications will take effect immediately upon their publication on the Website. If we make material changes to this Policy, we will notify you here about the update so that you know what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it. If our business is acquired by or merged with another company, your data may be transferred to the new owner so that we can continue to sell products to you.
11. Questions and contact information
If you have any questions, inquiries, requests or complaints regarding our use of your personal data, please contact our customer support at:
Email: [email protected]
Phone: +1 (314) 350-6429